Privacy Policy

Last Updated: July 28, 2025

At ElectricaSilva, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.electricasilva.com), make a purchase, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number

• Shipping and billing address

• Payment details (processed securely via third-party payment gateways)

• Order history and preferences

Non-Personal Information

• Browser type, device information, and IP address

• Cookies and tracking data (see Section 4)

• Website usage behavior (pages visited, time spent, etc.)

User-Provided Information

• Customer reviews, feedback, or survey responses

• Communications with customer support

2. How We Use Your Information

We use your data for the following purposes:
✔ Order Processing & Fulfillment – To complete purchases, process payments, and arrange shipping.
✔ Customer Support – To respond to inquiries, returns, or complaints.
✔ Personalization – To recommend products, offer promotions, and improve your shopping experience.
✔ Marketing – To send newsletters, updates, and exclusive offers (you can unsubscribe anytime).
✔ Security & Fraud Prevention – To detect and prevent fraudulent transactions.
✔ Legal Compliance – To meet regulatory and tax obligations.

3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

• Service Providers (payment processors, shipping carriers, IT support)

• Legal Authorities (if required by law or to protect our rights)

• Business Partners (only with your explicit consent, e.g., collaborations)

4. Cookies & Tracking Technologies

We use cookies to:

• Enhance website functionality

• Analyze traffic and user behavior

• Personalize ads (via third-party tools like Google Analytics)

You can disable cookies in your browser settings, but some website features may not work properly.

5. Data Security

We implement industry-standard measures to protect your information, including:

• SSL encryption for all transactions

• Secure servers with restricted access

• PCI-DSS compliance for payment processing

Despite our efforts, no online system is 100% secure. Please protect your account password and notify us immediately of any unauthorized activity.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Opt out of marketing communications

• Restrict or object to data processing

• Request data portability

To exercise these rights, email service@electricasilva.com.

7. Third-Party Links

Our website may link to external sites (e.g., social media, payment gateways). We are not responsible for their privacy practices, so review their policies separately.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect their data. If you believe a child has provided us with information, contact us for removal.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted here with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated terms.

10. Contact Us

For privacy-related questions or requests, contact:
📧 Email: service@electricasilva.com
📞 Phone: +86 139 2226 4598