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Shipping Policy
Thank you for choosing Electricasilva. This Shipping Policy outlines the details of our shipping services, including costs, delivery times, and applicable regions. By placing an order with us, you agree to the terms outlined below. For any questions, please contact our customer service team at service@electricasilva.com.
1. Shipping Regions & Eligibility
We currently ship to the following countries and regions. Orders must be placed through our official website or authorized platforms to qualify for our shipping services:
- United States
- Canada
- United Kingdom
- European Union (Austria, Belgium, France, Germany, Italy, Netherlands, Spain, etc.)
- Australia
- Japan
2. Shipping Costs by Country/Region
United States
- Standard Shipping:
50); Free (orders $50 and over)
- Express Shipping:
100); 100 and over)
Canada
- Standard Shipping:
75); Free (orders $75 and over)
- Express Shipping: $22.99 (flat rate)
United Kingdom
- Standard Shipping: £4.99 (orders under £50); Free (orders £50 and over)
- Express Shipping: £12.99 (flat rate)
European Union
- Standard Shipping: €7.99 (orders under €70); Free (orders €70 and over)
- Express Shipping: €18.99 (flat rate)
Australia
- Standard Shipping: A
100); Free (orders A$100 and over)
- Express Shipping: A$25.99 (flat rate)
Japan
- Standard Shipping: ¥1,200 (orders under ¥10,000); Free (orders ¥10,000 and over)
- Express Shipping: ¥2,800 (flat rate)
3. Delivery Times by Country/Region
United States
- Standard Shipping: 3–5 business days (after order processing)
- Express Shipping: 1–2 business days (after order processing)
Note: Remote areas (e.g., Alaska, Hawaii) may add 1–2 business days to standard shipping.
Canada
- Standard Shipping: 5–8 business days (after order processing)
- Express Shipping: 2–3 business days (after order processing)
United Kingdom
- Standard Shipping: 2–4 business days (after order processing)
- Express Shipping: 1–2 business days (after order processing)
European Union
- Standard Shipping: 4–7 business days (after order processing)
- Express Shipping: 2–3 business days (after order processing)
Note: Delivery to islands or remote regions within the EU may extend by 1–3 business days.
Australia
- Standard Shipping: 6–10 business days (after order processing)
- Express Shipping: 3–4 business days (after order processing)
Japan
- Standard Shipping: 5–7 business days (after order processing)
- Express Shipping: 2–3 business days (after order processing)
4. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
5. Tracking Your Order
Once your order is shipped, a tracking number will be provided via email. You can track your package using the link in the email or by visiting our website’s "Track Order" page.
6. Customs & Duties
For international orders (outside the United States), you may be responsible for customs duties, taxes, or import fees imposed by your country’s government. These charges are not included in our shipping costs and are the sole responsibility of the recipient.
7. Shipping Restrictions
- We do not ship to PO boxes, APO/FPO addresses, or territories not listed in Section 1.
- Certain products (e.g., large appliances, hazardous materials) may have additional shipping restrictions or fees. Details will be noted on the product page.
8. Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time. The most current version will be posted on our website with the "Last Updated" date. Your continued use of our services constitutes acceptance of the revised policy.
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