Return Policy

Last Updated: July 28, 2025

At ElectricaSilva, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we offer a hassle-free refund and exchange process.

Refund Policy

Eligibility for Refunds

✅ Accepted Reasons:

• Item arrived damaged or defective

• Wrong item received

• Change of mind (within 14 days of delivery)

❌ Non-Refundable Items:

• Final sale items (marked "Non-Refundable")

• Personalized/custom-made products

• Items damaged due to improper use

Refund Process

1. Submit a Request

   • Email service@electricasilva.com within 14 days of delivery.

   • Include:

     • Order number

     • Photos of the item (if damaged/defective)

     • Reason for return

2. Approval & Return Instructions

   • Our team will review your request within 48 hours and provide return instructions.

3. Ship the Item Back

   • Return the unused/unwashed item with original tags and packaging.

   • Return Address:
     Shenzhen Chenghang Fashion Co., Ltd., LB401, Building 1, Shenye Shangcheng (South Zone), No. 5001 Huanggang Road, Futian District, Shenzhen, China

4. Refund Issued

   • Once received and inspected, your refund will be processed within 5-7 business days to the original payment method.

   • Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

Do You Offer Exchanges?

Yes! If you’d like a different size, color, or style, follow these steps:

1. Contact Us

   • Email service@electricasilva.com within 14 days of delivery.

   • Specify your preferred exchange item (subject to availability).

2. Return the Original Item

   • Ship the unused item back with tags attached.

3. Receive Your Exchange

   • We’ll process the exchange once the return is received.

   • If the new item costs more, you’ll pay the difference; if it’s cheaper, we’ll refund the balance.

Note: Exchanges are free if the return is due to our error (e.g., wrong item sent). Otherwise, customer covers return shipping.

Damaged or Defective Products

If your order arrives damaged or with defects:

1. Contact Us Immediately (within 48 hours of delivery).

2. Provide Proof – Clear photos/videos of the issue.

3. Solution Options:

   • Full refund (no return needed for minor defects).

   • Free replacement (if stock is available).

   • Return for repair (for repairable items).

Important Notes

• Timeline: Refunds/exchanges must be requested within 14 days of delivery.

• Return Shipping: Customers are responsible for return costs unless the error is ours.

• Processing Time: Allow 7-10 business days for exchanges/refunds after we receive your return.

Need Help?

For any questions about returns or exchanges:
📧 Email: service@electricasilva.com
📞 Phone/WhatsApp: +86 139 2226 4598

We’re committed to making your ElectricaSilva experience flawless! 💙